Operational excellence, in its true sense, is a combination of high product quality, improving profitability, innovation, market leadership, speed to market, asset utilization, new product or service introduction, continuously reducing cycle time, reduced defects, improving effectiveness and productivity.
What is the common thread that run through each one of these dimensions of excellence ? It is neither knowledge nor special skills. It is ATTITUDE. Excellence is an attitude that needs to be cultivated conciously by the individual, supported by the organization and eventually absorbed in the previaling culture till the only culture that is visible is that of excellence. Excellence, then, becomes the collective character of the organization.
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